Frequently Asked Questions
What operating systems are the programs compatible with?
- VistaDent OC Consultant – 2000 and XP Professional
- VistaDent OC Complete - 2000 and XP Professional
- OrthoMation - 2000 and XP Professional
- Ortho Assist Library - 2000 and XP Professional
- Practice Pulse - 2000 and XP Professional
- Patient Care Video - 2000 and XP Professional
- Jerrold Risk Management – 2000 and XP Professional
- H.A.T.S. Kit - 2000 and XP Professional
- GAC TechnoSampler – 2000 and XP Professional
What is the cost of the software?
Please call the GAC technoCenter at 888-422-2376 for current pricing information.
Is the software compatible with a Mac?
None of the software is Mac compatible.
What is the yearly support cost for VistaDent and OrthoMation and what is included?
- VistaDent OC Consultant – (27-310-85) $300* – Unlimited technical support between 8AM and 5PM CST Monday – Friday and all updates with the year shipped UPS 2nd Day Air.
- VistaDent OC Complete – (27-310-95) $600* - Unlimited technical support between 8AM and 5PM CST Monday – Friday and all updates with the year shipped UPS 2nd Day Air.
- OrthoMation – (27-450-05) $395* - Unlimited technical support between 8AM and 5PM CST Monday – Friday; all updates within the year shipped UPS 2nd Day Air, and access to online case presentation services while current.
- All other software – GAC will support the program as long as you own it. The TechnoCenter hours are between 8AM and 5PM CST Monday – Friday.
* Fees will increase March 1, 2008: VistaDent Consultant = $345; VistaDent Complete = $690; OrthoMation = $455
Is hourly support available?
Yes. It is billed at $80/hour/incident with a one-hour minimum billed in hourly increments. For reference, Microsoft offers phone support for XP Professional at $245/incident billed before troubleshooting starts.
Do I need an Internet connection for support?
Yes. Get a broadband connection (cable, DSL, T1) so that we can use our support tools efficiently.
Do I need PCAnywhere so that GAC can remotely control my computer for troubleshooting?
No. We use the Citrix gotoassist service that only requires that: (1) The computer we work on has Internet access and (2) that you can receive an e-mail at that computer.
What is the New Grad discount for software and who qualifies?
Call 1-800-645-5530 or your local GAC representative.
What is the discount for UOBG members?
Call 1-800-645-5530 or your local GAC representative.
